Together Support
Your partner in production-grade AI
Together Support is built to help you deploy faster, operate reliably, and resolve issues quickly.
Together Support Offerings
Standard
Standard Support is included for our Scale tier customers leveraging our APIs. This tier allows users to ask questions through our support platform with support during business hours (PT)
Silver
Silver Support is offered for our Enterprise API customers, offering industry-leading SLAs with Slack communication to support your production-grade Generative AI applications.
Gold
Gold Support offers enhanced SLAs with support within your local business hours. This tier is included for our GPU Cluster customers and also offers Together services for annual commitments.
Together AI Support Offerings and SLAs
Below, we outline Together AI’s support offerings and associated SLAs. As indicated in the table:
Build Tier users benefit directly from our large developer community on Discord
Scale Tier users benefit from the Standard Support offering
Enterprise Tier users on our API (Fine-Tuning and Inference) receive Silver Support
GPU Clusters customers receive Gold support by default
API users benefit from Gold support by paying an additional 10% of contract value
